• Telephonic conversation ppt

    Telephonic conversation ppt

    Toggle navigation. Help Preferences Sign up Log in. View by Category Toggle navigation. Products Sold on our sister site CrystalGraphics. Title: Telephone Etiquette Tips. Description: Here are some effective telephone etiquette tips that you could use to stay atop the globalised business world — PowerPoint PPT presentation. Provided by: mmmtraining.

    Latest Highest Rated. More than three rings signals chaos in your office or inattentiveness. Greet the caller, e. Good manners shows you respect the caller. Give your name. This is a courtesy that serves to personalize the customer service experience as well as allowing the customer to hold you accountable for your level of service.

    Ask the customer if or how you can help. This also leaves the customer with a positive impression.

    telephonic conversation ppt

    The greeting is key, it sets the tone and style of the whole interaction. Have pens, pencils and notepad ready. In answering the phone Answer calls promptly by the second or third ring. Smile as you pick up the phone. Use your telephone voice, controlling your volume and speed.Copy embed code:. Automatically changes to Flash or non-Flash embed.

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    Presentation Description Ppt. How to connect two persons? Shouting on call: Shouting on call Shouting on telephone is a bad telephonic skill.

    Must avoid shouting on telephonic conversation. Importance of conference calling: Importance of conference calling I t is a modern way to connect more than two persons at a time by telephones.

    It is useful for short conference meetings, planning's, etc. It had also saved a lot of time. Ankit :-Yes, may I know u? Ravi :-Yes sure, I am Ravi your school mate, you remembered me??

    Ankit :-Oh yes, Mr.

    Telephone Phrasal Verbs: Useful Phrasal Verbs for Telephone Conversation with Examples

    Ravi I remembered u, How r u gentle man? Ravi:- I am fine.

    Telephone Conversation in English

    Kshama:- Hello is this Ms. Jyoti:- Yes, who r you??? Kshama:- I am your school mate, not remembered me??? Jyoti :- So why u had called me??? Kshama :-Sorry, I think it is a wrong number. Conversation in a cool manner will always give a good reflect to the listener.

    Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession.

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    PowerPoint Templates. Upload from Desktop Single File Upload. Post to :. URL :.Telephoning is an important part of doing business in English. Of course, all business telephone conversations do not follow this rigid scheme. But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Anderson sales representative Jewels and Things : ring ring How may I be of help to you today? Anderson: Yes, this is Ms.

    Janice Anderson calling. May I speak to Mr. Franks, please? Smith: I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message? Anderson: Uhm We spoke yesterday about a delivery problem that Mr.

    Franks mentioned. Did he leave any information with you? Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions Anderson: Great, I'd love to see this problem resolved as quickly as possible.

    Smith: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

    Anderson: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

    Anderson: Yes, the shipment was delayed from France.

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    We weren't able to send it along until this morning. Smith: I see. Franks also wanted to schedule a meeting with you later this week. Smith: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

    telephonic conversation ppt

    Anderson: Unfortunately, I'm seeing someone else on Thursday morning.Communicative skills are very important. Communicating properly on the phone is especially important, as the person you are speaking to cannot see your facial movement or your body language.

    They rely completely on what you are saying, and how you are speaking, to understand you fully. As well as speaking clearly when talking on the phone, it is vital to use the right level of formality. If you are too formal, people might find it difficult to feel comfortable when talking to you.

    If you are too informal, they might think you are being rude! Generally speaking, when you are calling in a business context making calls related to employment, finances, law, health or applications of any sortyou should show politeness by using words like:. When you ask for something, or receive help or information, you should use:. It is also okay to use some of the informal features of the English language such as short forms, phrasal verbs and words like okay and bye — in other words, everyday English!

    So phrases like:. If it is more of an informal phone conversation speaking to a friend, family member, close work colleague or even a friend of a friendthen a high level of formality is usually not required, but you should still speak with a polite manner, as it is seen as respectful.

    It is absolutely fine to use phrases like:. Using phrases like these will help you to have a more successful phone call, and may save you from any problems later on. You could always say:. It also a good idea to practise words, phrases and vocabulary that you might need to use, before the call! So to help you out a little, here is a list of commonly used phrases:. If answering a business call, start by introducing yourself or if the caller fails to identify themselves, then you could ask them to state who they are by using the following phrases:.

    This would probably be used in a business context mainly, but could sometimes be helpful in an informal conversation too. It is good to specify where you are calling from, if you feel it may be helpful to the person you are calling. If you need to ask for a specific person, then phrase your request as a polite question, if you only have an extension number and no name, you can say so.

    If you are transferring a caller to someone else, you should let them know that you are doing so, just so they know what is happening, as the silent tone could be mistaken for a disconnected line! If you are the one being transferred, you will often hear the person use the following phrases:. If you are the one answering a call, you might not be able to help the caller. You can use some of the following phrases in these circumstances:.

    Tell the other person immediately, otherwise you might miss some important information! Most people will appreciate your honesty, and will be happy to oblige. How to reply when someone says me thank you? This could be a voicemail, which is a digital voice recording systemor an answering machine this records messages onto a tape.This post include telephone conversation examples in English.

    Please follow the list for detailed expressions and examples. Asking for someone or something:. Leaving a message with someone:. Leaving a message on an answering machine:. This is very instructive. The latter is a common usage here in Nigeria which emphasizes British English.

    I have better explanation to my students now. February 12, October 6, englishstudy answeranswering phoneasking phoneenglishexamplesin englishlearnsamplesspeak englishspeakingtelephone conversationtelephone languagevocabulary. England PC Services. This is Sarah speaking. Sarah speaking. Could I take your name, please? Hello, caller. This is Kevin Jelf calling.

    Could you put me through to Charles Stevenplease? Could I speak to someone who … I am just calling to say…. Mr Steven? Will you take the call? Yes, please put him though. One moment Just a second or momentplease. Please hold on. I will get you through him. Could you hold the line, please? Please, hold the line. Certainly, Mr Kevin Jelf. Of course, Mr Jelf. Mr Jelf? Thank you for holding. I am sorry you have dialed a wrong number.But you do probably need a little phone vocab in your Spanish learning.

    While phone conversations are common, many Spanish learners overlook this important skill or assume that general conversation practice will prepare them. However, there are many phrases that are specific to phone calls that you might not use in general conversation.

    Doing so can give you all the polite phrases you need to hold a successful phone conversation. This guide will help you prepare to hold a basic phone conversation in Spanish. One powerful reason to learn to hold a phone conversation in Spanish is to prepare for business calls. Plus, it will probably impress your boss.

    Additionally, knowing how to hold a phone conversation in Spanish will help you cultivate and maintain friendships. Even if your Spanish-speaking friends also speak English, being able to talk on the phone with them in Spanish will only strengthen your bond. Finally, learning to hold a phone conversation in Spanish will allow you to call businesses to acquire information.

    YouTube is a good source for telephone dialogues and similar tools. For instance, Calico Spanish Songs for Kids offers a song about answering the telephone. Both songs teach common vocabulary and phrases you might use on phone. Plus, the songs are catchy, making them easy to memorize. This will allow you to always remember the words simply by playing through the songs in your head.

    telephonic conversation ppt

    You can also take it one step further by using FluentU to study up on your conversation skills. FluentU takes real-world videos, like music videos, commercials, news and inspiring talks, and turns them into Spanish learning experiences. Other sites use scripted content. FluentU uses a natural approach that helps you ease into the Spanish language and culture over time.

    FluentU has a wide variety of videos—topics like soccer, TV shows, business, movies and even magical realism, as you can see here:.

    Telephone Etiquette Tips - PowerPoint PPT Presentation

    FluentU brings native videos within reach with interactive transcripts. You can tap on any word to look it up instantly. Every definition has examples that have been written to help you understand how the word is used. Review a complete interactive transcript under the Dialogue tab, and find words and phrases listed under Vocab. Necesito una reserva. I need a reservation. They can be used formally or informally. It uses the formal tense in order to be polite to the caller.

    If you liked this post, something tells me that you'll love FluentU, the best way to learn Spanish with real-world videos. Experience Spanish immersion online! FluentU brings Spanish to life with real-world videos. Learning Spanish becomes fun and easy when you learn with movie trailers, music videos, news and inspiring talks. FluentU is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.Telephoning in English includes learning a number of special phrases, as well as focusing on listening skills.

    Some of the most important phrases include how to answer the phone, how to ask for others, how to connect, and how to take messages.

    Important Phrases for English Telephone Conversations

    If you are answering for a business, just state the business name. In this case, it's common to ask how you can help:. As you can see there are differences in both forms. The phrase "This is At other times, you'll need to speak to someone else.

    This is especially true when you telephone a business. Here are some examples:.

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    If you answer the phone, you might need to connect the caller to someone at your business. Here are some useful phrases:.

    Begin by learning important telephone English with the dialogue below. Here is a short telephone conversation with some of the key phrases:. Peter : This is Peter Jackson. Can I have extension ? Operator : Certainly, hold on a minute, I'll put you through Frank : Bob Peterson's office, Frank speaking.

    Peter : This is Peter Jackson calling, is Bob in? Frank : I'm afraid he's out at the moment. Can I take a message? Peter : Yes, Could you ask him to call me at I need to talk to him about the Nuovo line, it's urgent.

    Frank : Could you repeat the number please? Peter : Yes, that's Frank : Thank you Mr. Jackson, I'll make sure Bob gets this asap. Peter : Thanks, bye.


    As you can see, the language is rather informal and there are some important differences from face-to-face conversational English. Share Flipboard Email. Basic Conversations for English Language Learners. Kenneth Beare. Here are a few ways to informally introduce yourself on the telephone:. This is Ken.


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